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Frequently Asked Questions (FAQs)
Plan Your Travel
 How do I get medical appointments with a specialist at             CARE?
The patient or the patient’s family member can contact the International Patients Service Centre via telephone or email. Alternatively, you may write to or you may fill in the enquiry form available on the website.
When seeking a medical appointment what information should I provide?
You must provide all relevant and complete information on your medical condition, including scans, medical history, and current medication, etc. If you have been referred to CARE Hospitals by a doctor in your home country, please carry the contact details of the doctor.
Without a referral doctor in my country, is it possible for me to get an appointment with a specialist at CARE Hospitals?
Yes, you may contact the CARE International Patients Services Centre with details of your medical history. Our International Patient Services team will schedule an appointment, with the right specialist.
Will your international patient service team guide me on the duration and cost of treatments?
Yes, our International Patient Services Centre team will help and give you the estimated cost with a treatment plan and average length of stay at the hospitals, along with the necessary pre and post treatment care.
What are the visa formalities to obtain medical visa?
The patient is advised to come on a medical visa and the patient’s attendants on medical attendant visa.
The patient and the attendants are requested to electronically send passport copies, contact details which include current residential address with contact number. Upon receipt of these details, and we would send a letter of invitation addressed to the respective High Commission of India in your country. A copy of the letter of invitation needs to be attached with your visa processing documents to obtain a visa to India to undergo medical treatment. If your treatment requires frequent visits, you may request for a multiple entry visa; it is similar to obtaining a visa for regular travel purpose.
Medical visa and 'FRRO” registration process?
FRRO stands for Foreigners Regional Registration Office. The patient and the attendants who are traveling for medical requirement have a Visa type 'M' which means 'Medical' and MXV which stands for Medical Attendants. These visas require registration within 14 days of arrival in the hospital. These types of visas can be extended if the patient is required to stay longer at the hospital.

Our International Patient Services team will help in getting your visa registered with FRRO. Online registration for in-patients will be done at our International Patients Service Centre. Our team will guide you on the visa registration process and extensions.
Patients from Pakistan and Bangladesh are required to register their arrival within 24 hours with the nearest Police Station/Commissioner's Office.
Please refer to the Bureau of Immigration, Ministry of Home affairs, Govt. of India website.

Who will receive me at the airport?
Our International Patient Services coordinator will escort the patient and the attendants from the airport to the hospital or to the accommodation area.

Stay At CARE Hospitals
What are the registration formalities at the hospital?
Patient and the attendants are required to produce their passport at the registration desk to get registered at our hospital. The hospital will maintain a copy of the passport for hospital record.
Note: This is a mandatory process and is based on the directives from the Government of India.
I do not speak English and am not conversant with the native Indian languages. How do I communicate with the doctors?
Our team at the International Patients services departments will arrange the services of a language interpreter who will be with you during medical interactions and help you communicate effectively.
If I require extended stay in India, will your hospital arrange accommodation for me and my family ?
You can keep our International Patients Services Centre informed; they would assist you in hotel accommodation arrangements.
 Who will assist me medically and non-medically?
At CARE Hospitals, our primary consultants and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our International Patients Services Centre.
How can my family reach me over the phone from my home country and how can I make an International call?
For your family to reach you, you can give them the contact numbers of the hospital that you are in; to make an international call you are advised to get a calling card (SIM card).
F& B services at CARE?
We will do our best to prepare and serve you a variety of choices of food as per your preference; all dietary prescriptions are subject to your doctor's advice.
Smoking and alcohol use is forbidden in the hospital premises.
Discharge Process and formalities
Your treating consultant will inform the date of your discharge, at the time of discharge our medical team will detail you on the treatment/surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.
 How can I follow-up with my doctors once I reach my home country?
You can write to our International Patients Services Centre on your progress and they will help you keep in touch with your doctors at CARE.
Kindly refer your In-patient registration number in all your communications with the hospital.
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